Delivery & Returns

Shipping Information

We offer FREE standard shipping for order over $80 across Australia.

Australian standard shipping flat rate: $7.60 (3-5 Days)
Australian express shipping flat rate: $10.00 (1-2 Days)

International shipping flat rate: $20

All orders are shipped within 3 working days. If you have not received an order within 14 in Australia or 21 days other countries, please notify us by email at:

admin@pyjamaprotocol.com

Refund and Returns

Your satisfaction is our first priority at Pyjama Protocol. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@pyjamaprotocol.com and send your item to: P.O.Box 2013, Hotham Hill Victoria AU 3051.

Returns Process

To return an item, please contact us at admin@pyjamaprotocol.com

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.